KDS & Worklist Settings

import { Aside } from “@astrojs/starlight/components”;

Kitchen Display System (KDS) and Worklist settings control how culinary preparation items and beverage tickets route to kitchen station monitors and tablet displays.

Quick Summary

• Navigation path: Settings > Store > Worklists
• Access requirements: Store Owner or Manager role
• Cloud sync: Settings sync instantly to all kitchen displays, bump bars, and cashier stations.

---

Configuration Options

Setting Option	Type	Default	Effect & Purpose
Enabled	Toggle	True	Globally enables or disables KDS worklist order routing across all kitchen terminals.
Include Default KDS	Toggle	True	Displays unassigned items (items without a dedicated station worklist) on the master kitchen screen.
Two-Step Confirmation	Toggle	False	Requires two taps (Ready $\rightarrow$ Completed) to bump an item, preventing accidental dish clearance.
Create New Work Order	Toggle	True	Separates each incremental batch of sent items into an independent numbered kitchen work ticket.
Defer Creation Until After Payment	Toggle	False	Holds orders from appearing on kitchen screens until checkout is fully completed (ideal for fast-casual & quick-service).
Create Combo Header as Parent	Toggle	False	Displays the combo bundle title as a header above its component modifiers on the kitchen ticket.
Hide Completed From Work Order	Toggle	False	Automatically removes completed items from active kitchen tickets to maximize screen space.

---

Key Workflows & Best Practices

1. Two-Step Bump Verification

When Two-Step Confirmation is active:

1. Tap 1 (Ready): Marks the line item green with a checkmark, notifying expediter or waitstaff that the dish is cooked.
2. Tap 2 (Completed): Bumps and clears the item from the kitchen station when handed over to the customer.

2. Fast-Casual vs. Table Dining Routing

• Table Dining (Dine-in): Keep Defer Creation Until After Payment turned OFF. Orders fire to the kitchen immediately upon tapping Send.
• Fast-Casual / Counter Service: Turn Defer Creation Until After Payment ON. Kitchen monitors only receive items once payment is confirmed, preventing wasted inventory on abandoned tickets.

3. Combo Headers

When bundling meal deals (e.g., Burger + Fries + Drink), enabling Create Combo Header as Parent ensures the kitchen assembler sees the complete set grouped together on one card.

---

Troubleshooting & FAQs

Issue	Cause	Solution
Dishes not showing on kitchen tablet	Item category is missing a worklist assignment and Default KDS is disabled.	Turn Include Default KDS ON, or assign the product category to a specific worklist in Printing/KDS settings.
Items fire to kitchen before customer pays	Defer creation is disabled.	Enable Defer creation until after payment in Worklist settings.
Kitchen accidentally bumps orders	Single-tap bump is active.	Enable Two-step confirmation to require double confirmation before clearing.