Scheduled & Pre-Orders

The Scheduled Orders system in QUEUE POS helps your team handle advance bookings, large catering orders, and future pickup or delivery orders without cluttering the active kitchen display prematurely.

How Scheduled Orders Work

1. Order Capture: Scheduled orders can be entered directly by staff at the POS or received automatically via online ordering / third-party delivery channels with a specified target fulfillment time.
2. Scheduled Orders Queue: These orders reside in the dedicated Scheduled Orders queue with active countdown badges.
3. Auto-Release / Manual Fire: Based on your store’s kitchen lead time settings (e.g., 20 minutes before scheduled pickup), the order automatically releases to the kitchen display (KDS) and kitchen printers. Staff can also manually trigger “Fire Now” at any time.
4. Alarms & Visual Indicators: When a scheduled order approaches its preparation threshold, the POS navigation rail displays an alert badge and notification chime.

Managing Scheduled Orders

• View Upcoming Orders: Tap the Scheduled Orders icon in the sidebar to review today’s advance orders sorted by fulfillment time.
• Filter by Status: Filter by Scheduled, Released to Kitchen, Ready for Pickup, or Out for Delivery.
• Edit / Cancel: Tap on any scheduled order to modify item quantities, change pickup time, add customer contact notes, or cancel the pre-order with full audit logging.
• Deposit & Prepayment Tracking: View whether the pre-order has an attached deposit or is paid in full before handover.