Self ordering
QUEUE empowers your customers to order directly from their smartphones, putting them in control of their dining experience and freeing up your staff to focus on other tasks.
How It Works
Customers simply scan a QR code to access a digital menu and place their orders. Staff can then review and accept or decline incoming self-orders, ensuring accuracy and managing order flow.
Self Ordering Options
Dynamic QR code
Print a dynamic QR code and hand to customer who can then scan and order. Each QR code is dynamic and cannot be reused after the order is completed. Perfect for takeout or delivery scenarios.
Static QR code
| Option | Description |
|---|---|
| Always use guest account | Don’t offer customer the option to log in with their own email address |
| Require name and phone number | Force customer to provide a name and phone number before an order can be submitted |
| Allow messaging | Offer customers the option to send a message directly to the store or send a staff request |
Online ordering
| Option | Description |
|---|---|
| Display name | The store name as it will be shown to the customers |
| Description | A description field that can be used to make the notes or other things |
| Ready in | Default amount of minutes the order is exepcted to be ready in |
| Custom image | Entice your customer with a picture of your store |
| Require name and phone number | Force customers to provide a name and phone number before an order can be submitted |
| Allow scheduled orders | Let customer place orders ahead of time |
Additional Tips
- Multiple customers can use the same order-level QR code until the option is turned off or the order is completed.
- For order section QR codes, multiple customers can scan and place orders. If a customer orders multiple times while an order is open, it will be added to the existing order.