External orders

External orders are orders that are transmitted to the QUEUE system from external platforms (Uber Eats, Foodpanda, QUEUE POS Online Ordering). All pending, accepted and user cancelled external orders are shown and the appropriate action can be taken to ensure that your customers are quickly notified about the status of their order.

External order function buttons

There are four function buttons in the top right corner of the External orders page. Their functions are as follows:

Order status filter

The three lines icon button is used to filter orders by status:

• Open: Displays all orders that are not yet complete, including new orders, cancelled orders, and in-progress orders. This includes orders with the status “Pending,” “Auto-accepted,” “In progress,” and “Cancelled.”
• Pending: Only displays new orders, specifically those with the status “Pending” or “Auto-accepted.”
• In progress: Displays accepted orders, specifically those with the status “In Progress” or “Auto-accepted.”
• Completed: Only displays orders with the status “Completed.”

Alert

The bell icon button allows you to toggle the notification function for external orders and choose between banner and ringing notifications, or only banner notifications.
If the bell icon is red, notifications are off, and you will not receive any new order notifications. It’s recommended to keep notifications on during business hours to avoid missing any orders.

Platform status

The icon shows the status of all intergrated external platforms. If the icon is green, it means all platform statuses are currently operational.

A list of connected brands are presented with the option to either

1. Set an individual brand online or offline and toggle the Auto accept feature
2. Check and update the menu item availability for the selected brand

Turning on Auto accept will automatically mark all your incoming external orders as accepted, so take extra care that this option is not turned on if no staff is available to handle the incoming order.

View type

The three dots icon allows you to choose your preferred display type. Depending on your preferences you can display the external orders either in a list view or as a detailed grid view.

External order selector tab

You can chose to show all incoming order types and filter based on the source of the order

External order details

In list view, selecting an external order will show you the details about the order that allow you to make a decision on how to proceed with the order. The status of the order can be

• Pending: The order needs attention and must either be accepted or declined
• Auto accepted: The order has been auto accepted and is waiting to be executed
• In progress: The order has been executed and is waiting for completion
• Cancelled: The order has been cancelled by the external platform or customer. Confirm that cancellation by press Cancelled to remove the order from the list

External order actions

1. Accept order
2. Decline order
3. Execute
4. Mark as Ready
5. Mark as complete
6. Mark as Ready & Complete