External platform menu setup

Using the QUEUE Cloud app allows you to manage all platform menu pricing settings, including in-store POS menus, QR code ordering, online ordering, Uber Eats, and Foodpanda.

Step 1: Set menu availability time and categories

You can set up multiple brand menus to configure availability times and platforms for different menu categories.

1. Go to Settings > External > Brand menu in the left-hand menu.
2. Click New brand menu
3. Enter a brand menu name for easy identification

   Tip

   You can enter easily recognizable names, such as Lunch, Dinner, All-Day Menu, etc

4. Select the platforms where this brand menu will be available：Uber Eats, Foodpanda, QR order, Online

   Tip

   If the menu availability times and categories are the same for all platforms, you can enable multiple platforms at once. Otherwise, create separate brand menus for each platform

5. Set the business hours, which are the menu availability times

   Note

   1. Check the Closed all day option if the business is closed on that day
   2. To set multiple time slots for a day (e.g., lunch and dinner), add intervals, such as 10:00 AM to 1:00 PM and 5:00 PM to 8:00 PM.
   3. If different menu categories are served during different time slots (e.g., lunch and dinner), create separate brand menus for each time slot
   4. For cross-midnight hours (e.g., 6:00 PM to 2:00 AM), set the first interval as 6:00 PM to 11:59 PM and add another interval as 00:00 AM to 2:00 AM
6. Check the menu categories to be available during this brand menu’s time slot
7. Click Save

Step 2: Set available menu items and product options

In the Items section, you can select the items to be available for each external platform

1. Go to Settings > External > Items > switch to Items tab on top
2. Click into each menu category and check the products and variants to be available or not

   Tip

   1. Each item has a product level and varaint level. Ensure you check both the product and at least one variant to sell on the platforms (the product is above the line, and the variants are below the line)
   2. If all products in a category are to be available, click Toggle all to quickly select them all
3. If your products have product options, switch to the Product options tab and select the product options to be available

   Tip

   Uncheck any product options that should not be displayed on the platforms

Step 3: Override display names and Prices (Optional)

Overrides can adjust the display names and prices of items on each platform. For example, if you have an item named Black Tea with a price of $80 in your POS, but you want to display it as Earl Grey Tea with a price of $100 on Uber Eats, Foodpanda, QR code ordering, and online ordering, follow these steps:

1. Go to Settings > Menu > Overrides > switch between Items and Product options tabs.
2. Overrides categories and descriptions：Click the “pen” icon next to the category you want to adjust, enter the Chinese or English overrides name and description (if needed), and click Save
   Overrides products and descriptions：Click the category containing the product you want to adjust, click the product (the product is above the line, and the variants are below the line), enter the Chinese or English overrides name and description (if needed), and click Save
   Overrides variants and prices：Click the category containing the product you want to adjust, click the variant (the product is above the line, and the variants are below the line), enter the Chinese or English alias name, and enter the price (if needed) and click Save

   Note

   The names and descriptions set in Overrides only affect the display of items on the external platform menus. The original item names will still be displayed on printed tickets when integrated platform orders are processed in QUEUE POS

Step 4: Set product photos and sorting (Optional)

If you need to add product photos or adjust the sorting of items displayed on Uber Eats, Foodpanda, QR ordering, and online ordering menus:

1. Go to Settings > Menu > Products
2. Upload Photos: Click the category containing the product you want to adjust, click the product’s “pen” icon, enable the Custom Image, upload photos from Image gallery, Select image or search for suitable images from the Pexels online free image library, and click Save.
3. Adjust sorting: The menu sorting on the platforms is the same as in the POS system. Uber Eats will prioritize products with photos. To adjust the item sorting, go to Settings > Menu > Products and using a long press to drag and drop the items

Step 5: Synchronize menu

After completing the setup, synchronize the menu to send the updates to each platform

1. Go to Settings > External and select the platform you want to synchronize from the left-hand menu
   Self ordering ：QR order, Online
   Uber：Uber Eats
   Foodpanda：Foodpanda
2. Click Sync
   Check if the synchronization status color is green and if the last updated time is the current time

   Note

   If synchronization fails, contact QUEUE POS via the official LINE

Step 6: Verify synchronization results (Recommended)

After synchronizing the menu, it is recommended to check the menu display on the customer ordering pages of QR ordering, online ordering, Uber Eats, and Foodpanda to ensure everything is correct.